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Account Blocking Policy for ABUSE, SPAM
ABUSE– it is when someone is physically or emotionally offended.
SPAM – is the use of electronic messaging systems (including most broadcast media, digital delivery systems) to send unsolicited bulk messages indiscriminately.
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If there is a complaint received concerning illegal activity on the clients’ behalf.
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The first complaint is considered coincidental and allowed once a month;
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The services are suspended after the second complaint, and not resumed until it is resolved.
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After the third offence, your IP is included in “SPAM LIST” in The SpamHaus Project. Clearance from the list costs 10 EUR and is performed after the invoice has been paid.
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The services are cancelled after 5 offences.
Account Blocking Policy for DDOS (DDOS – Distributed Denial of Service, network attack)
When a client server is being DDOSed
- If our client server is being DDOSed, the IP is made unreachable with IP nullroute. It will stay unreachable (minimum 24 hours) until the problem is fixed and reported to us. (DDOS attacks are harmful for all of data center clients, as well as the client being DDOSed, and that is why the attack has to be terminated instantly).
- The first DDOS attack is considered coincidental and allowed once a month;
- Recurring DDOS attacks are blocked by IP nullroute. Clearance from the nullroute costs 10 EUR and is performed after the invoice has been paid.
When a client DDOSes from their server
- If the client is part of DDOS, nullroute procedure is applied and the client is informed. The services will not be resumed until the problem is fixed.
- The first DDOS attack is considered coincidental and allowed once a month;
- Recurring offences are blocked by IP nullroute. Clearance from the nullroute costs 10 EUR and is performed after the invoice has been paid.
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